Questions about ordering a pet portrait? We've got you covered! Review our handy guide
below for our most frequently-asked questions.
Pet Portraits
Do you do all animals?
Yes! We create portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it's an animal, we will create a portrait for you. Please note: at this time we do not create portraits of humans (no matter how cute you are!).
Do you send proofs or previews before printing my portrait?
In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs. But don't worry! If your provided photo won't make the best portrait, we’ll reach out to you for a new one. Be sure to review Image Guidelines here .
Can I have more than one pet in a portrait?
Yes! Check out our two-pet portraits here and three-pet portraits here . If you would like more than 3 pets in a single portrait, please reach out to our support team at support@craftandpaw.com to help.
Do you create pet memorials?
Craft and Paw is honored to create portraits in honor of passed pets. We work with customers to find the perfect photo out of the (potentially limited) photo choices you have. Please contact us if you have any further questions at support@craftandpaw.com.
Can I change my order after its been placed?
Yes! We are happy to help with changes to your pet portrait order as long as you reach out to support@craftandpaw.com within 30 minutes hours of your order being placed.
After 30 minutes, most changes, including address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.
Can I receive the portrait without a name?
Yes! We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.
What makes a good photo?
1.) Photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2.) Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face. Photos of your pet laying down are not ideal.
3.) Avoid overhead or blurry photos.
Review our Image Guidelines for more information.
What are the dimensions of your posters and frames?
Frame moulding size varies from 1"-1.5" depending on your portrait size.
Poster Size Size with Frame (approx. 1" molding)
8x10 in (20.32 x 25.4 cm) 10x12 (25.4 x 30.48 cm)
12x16 in (30.48 x 40.64 cm) 14x18 (35.56 x 45.72 cm)
18x24 in (45.72 x 60.96 cm) 20x26 (50.80 x 66.04 cm)
What are Limited Editions?
We offer limited edition backgrounds every season. Once the season has passed, those limited editions will never be available for purchase again. They are truly unique and collectable!
What is a Digital Download?
We offer a high quality digital file of your completed artwork as an add-on to any physical product. You will receive your file digitally once your order has shipped.
Please note that currently do not offer Digital Downloads as a standalone product.
What is Skip the Line?
Skip the Line is an optional add on to push your custom portrait's artwork to the front of our artist's queue. By moving ahead in our queue, your artwork will be finished and on the way to you quicker than orders without this option. Please note that it does not change the shipping speed or transit time.